Patients´ Rights and Responsibilities

Patients´ rights

1. The patient is entitled to receive comprehensive, warm and human health care.
2. You have the right to respect for your personality, human dignity, and privacy, without discrimination for social, economic, moral or ideological reasons.
3. You have the right to confidentiality regarding all information, including confidentiality regarding your stay, except as required by law.
4. To receive complete verbal and written information about the entire process, diagnosis, treatment options, risks and prognosis. This can be provided to a representative who can make any decisions that are deemed appropriate with regard to your health if the patient is unwilling or unable to receive such information.
5. You have the right to freely choose among the options the doctor presents, and give prior consent to any action, except when the urgency does not permit delays and failure to provide treatment would endanger public health.
6. A patient can refuse treatment, except in the cases mentioned in point 5, and should request voluntary discharge in that case according to the conditions specified in paragraph 7 of the duties of the patient.
7. You have the right to know the name of the responsible physician, and the names and specialties of all professionals involved in your care.
8. You have the right to have the whole process recorded in writing. This information and tests that are performed are the Clinical History, which is handled with complete confidentiality. That information may not be disclosed without the patient’s authorization.
9. You have the right to not have research, testing or clinical trials performed on you without receiving information on the methods, aims and risks, and giving prior written authorization.
10. You is entitled to the proper functioning of health services, hygiene, nutrition, safety and respect.
11. In case of hospitalization, you have the right to have as small an impact as possible in your social and personal relationships. For that reason, there will be a system for visits, and access to the media and communication systems with the prior authorization of the patient.
12. You is entitled to receive as much information as you wish about care activities that affect your personal processes and situations.
13. You have the right to file complaints, grievances, and suggestions.
14. You have the right to VOLUNTARY DISCHARGE after signing the relevant document, except in cases involving Section 5.
15. If the disease is terminal, at the request of you or your representative, you have the right to have no extraordinary procedures carried out to prolong your life.
16. To receive religious, moral or spiritual assistance while the hospital, or refuse it.
17. You have the right to obtain accurate technical assistance from qualified staff, making the best use of the available resources.
18. To examine and receive the necessary explanations regarding the account and doctors’ fees.
19. To exercise these rights without discrimination, due to race, sex, sexual orientation, culture, economic position, politics or religion.

Patients´ Responsibilities

1.  To cooperate by obeying the rules and policies of the Hospital.
2. To treat all staff working in the institution and other patients with the utmost respect and consideration.
3. To provide information that is requested in a truthful and clear manner to complete the information required to making the diagnosis and providing the treatment that is most suitable for your health condition.
4. To comply with the instructions of the attending physician, nurse or other health care areas.
5. To comply with information concerning the administration of medications, physical activity, and food intake.
6. To comply with guidelines on visiting hours and the number of people in the room.
7. To sign authorizations and consent forms directly or through a representative as required for treatment, interventions, or tests (you have the right to refuse and the procedure will not be performed), in which case a waiver of responsibility and voluntary discharge will be signed.
8. To communicate any concerns, complaints, or discomfort related to the care provided to the Customer Service Office or the Head of Nursing.
9. You have the right to require that your rights be respected.